Returns & Exchanges
We want you to love your Mint Velvet purchase, but if something isn't quite right, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all items are returned in their original condition with tags still attached.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring they are securely sealed and including the delivery note inside the parcel.
Choose a Return Method
Select your preferred courier service from the portal and print your prepaid shipping label or generate a QR code for paperless drop-off.
Drop Off and Track
Take your parcel to the designated drop-off point and keep your proof of postage until your refund has been processed, which typically takes up to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing